Customer Service Outsourcing

Focus on growing your business while we handle your customer inquiries. Our professional email customer service ensures your customers receive prompt, courteous responses while maintaining your brand voice and standards.

Professional Email Support That Represents Your Brand

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Customer Service

Our Customer Service Solutions

Email Management

Professional handling of all customer email inquiries with prompt responses that maintain your brand voice and customer satisfaction standards.

Customer Support

Comprehensive support for product inquiries, order questions, complaints resolution, and general customer assistance.

Quick Response Times

Guaranteed response within 4 hours during business hours, ensuring your customers never feel ignored or forgotten.

Brand Voice Consistency

We learn your brand tone and communication style to ensure all responses feel authentic and maintain your company's personality.

Monthly Reporting

Detailed monthly reports on customer inquiries, response times, common issues, and suggestions for improvement.

Much More

Bespoke customer service solutions just for your business.

How It Works

1

Setup & Training

We learn your business, products, policies, and brand voice to represent you authentically.

2

Email Integration

We integrate with your existing email system or set up a dedicated customer service email address.

3

Handle Inquiries

We respond to customer emails promptly and professionally, escalating complex issues when needed.

4

Report & Improve

Monthly reports help you understand customer needs and improve your service offerings.

Why Outsource Your Customer Service?

  • Save Time: Focus on core business activities while we handle customer communications
  • Reduce Costs: More affordable than hiring full-time customer service staff
  • Professional Service: Experienced customer service professionals representing your brand
  • Scalable Solution: Easily adjust service levels as your business grows
  • Improved Response Times: Faster responses lead to higher customer satisfaction

Happy Customers

Professional service that keeps your customers satisfied and coming back.

Customer Service Pricing

Professional email customer service outsourcing packages tailored for small businesses.

Essential Support

£250
Per Month
  • Up to 50 emails responded to
  • 24-hour response time guarantee
  • Basic customer inquiry handling
  • Brand voice training included
  • Email support integration
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Professional Support

£395
Per Month
  • Up to 150 emails responded to
  • 6-hour response time guarantee
  • Advanced customer support handling
  • Brand voice training included
  • Email support integration
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Enterprise Support

£1150
Per Month
  • Up to 400 emails responded to
  • 4-hour response time guarantee
  • Comprehensive customer service
  • Order management support
  • Custom workflow integration
  • Brand voice training included
  • Email support integration
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Important Information

  • All packages are billed monthly in advance
  • Response time guarantees apply during business hours (9am-5pm, Mon-Fri)
  • Unused email allowances do not roll over to the next month
  • Initial setup and brand voice training included in all packages
  • Complex issues requiring specialist knowledge will be escalated to you

Ready to outsource your customer service?

Contact us today to discuss your specific requirements and get started

Get Started

Get Started Today

Ready to Outsource Your Customer Service?

Let's discuss how our customer service outsourcing can help your business. We'll create a custom solution that fits your needs and budget. Contact us today for a free consultation.

Email

hello@notanaccountant.co.uk

Location

Cambridge HQ

Business Hours

Monday - Friday: 9am - 5pm

Email Us About Customer Service